Title: Box Office Assistant
Job Location: London
Job Type: Full Time
Our Box Office is one of the UK’s busiest, selling over 1.2 million tickets each year and taking more than 350,000 calls. Our customers expect the highest level of customer service during every aspect of their experience and this is what you’ll help us deliver. We are recruiting for a Box Office Assistant – Full Time (Fixed Term for 9 months).
A natural communicator with a genuine passion for customer service, you’ll fit right into our fast-paced, dedicated team. Candidates will offer either box office; contact centre or customer service experience, with flexibility, strong computer skills and an excellent telephone manner. It goes without saying that you will have excellent spoken and written English and ideally also some experience of working in the arts and knowledge of music and live entertainment.
We are looking to recruit a keen and enthusiastic individual to join us as Box Office Assistants on a full time basis as follows:
The Box Office’s normal hours of work are 8.45 am to 9.15 pm over seven days per week. Your normal hours of work are 37.5 hours per week and your working pattern is 8.5 hours per day (including a 1 hour break per day which is unpaid) over five days subject to rota within these times, including weekends and bank holidays. Occasionally Box Office opening hours are extended from 8.00 am and/or until 11.00 pm for certain events and due to seasonal requirements. If you are required to work your 8.5 hour shift from or to these extended times, you will usually be given two weeks’ notice.