Title: Work From Home Customer Service

Job Location: London

Job Type: Full Time

Pay: £15,000 – £20,000/Annum

Job description

  • Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with courier companies to arrange collections, deliveries item repairs, correspondence, and email management as needed
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Assist the financial department with customers on security checks, accounting inquiries, or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Assist customers in troubleshooting in line with the company’s policy

If you wish to find out more about this opportunity, please send through your CV to nils@creationtrust.org or call him on 0207 701 2982.