Call Handler

Responsibilities and Duties

– Working with the management team to identify the recall areas that need prioritising

– Receiving incoming calls from patients

– To call and book appointments for patients for long term reviews, health checks, vaccinations and more.

– To telephone patients with details of appointment whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.

– Accommodate patients preference regarding the date and time of appointments to the best of your ability.

– To deal with all patient enquiries in an effective manner

– To ensure that all enquiries with an action are dealt with in a timely manner

– To maintain spreadsheets with outcome of patient recalls

– The ensure patients records are kept up to date with accurate information

– To liaise closely with the management team and ensure they are informed of any issues relating to patients.

– To give accurate information at all times

– To ensure all recalls are recorded on the clinical system.

– To ensure knowledge of what procedures are undertaken during appointments.

– To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.

– To participate in the ongoing development of the recall team.

– To keep up to date with the individual surgeries clinicians competencies

– Adhere to the companies policies and procedures

– Keep up to date with all mandatory training

– Other reasonable duties as directed by the management team

If you wish to find out more about this opportunity, please send through your CV to jobs@creationtrust.org or call on 0207 701 2982.