Receptionist (Night Shift) / Recepcionista Turno Noche

Job Description

The company is recruiting for a Night Receptionist to join our great team. They are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to their guests, contributing to them having a happy stay.

Experience they are looking for:

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system – they use Opera.

The Job:

• To be familiar with the days business, including arrivals, departures and special requests.
• To have a good understanding of the guests requirements when they are checking in or out and to follow the mystery guest standards. Someone will come and check every month.
• To offer guest services such as wake up call, newspaper etc.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• To communicate well over the phone, taking reservations when the customer contact centre is closed.

Some of the great benefits of working for us include:

• Earn thousands by referring a friend to work with us
• Stay at one of their hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend – the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours- shift working is what we do but not split shifts – they want you to have a work-life balance too
• Uniform & Meals on duty
• Monthly / Quarterly engagement activities – they like to have fun while working hard
• Annual Charity Event Day- they help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, they can help you to move and provide relocation support